Service Group As A Service
(SGaaS)
Desktop & End-User Support
Our U.S. Based 24×7 Help Desk Centers Solve Problems Quickly
Let us provide you a U.S. based and staffed, customized Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock. Our 24×7 Help Desk Service Centers are located in Columbus, Tampa, and Jackson.
By leveraging Service Group As A Service (SGaaS) 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers, Office Suite application support, amd more. Our goal is to help your team leverage technology to be more productive.
Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime, and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
When we monitor and manage your IT infrastructure we can react to Help Desk calls by quickly fixing the problem.
Contact Us now and one of our Solution Architects will call you back to answer all of your questions.
We currently operate 24×7 Help Desk centers in Ohio, Florida, and Mississippi that use ITIL compliant processes and advanced IT management toolsets. Over 90% of all Help Desk service calls are answered within 60 seconds. Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers.
We’ve got you covered.
CONTACT
Contact us today for a free, comprehensive "Technology Review" of your IT Department or if you have any questions!
Tel.: 888-SGAAS-53
888-742-2753
Fax: 844-277-3537
Email: James.Ward@sg-aas.com
888-742-2753
Fax: 844-277-3537
Email: James.Ward@sg-aas.com
Columbus, Ohio
United States of America
Jackson, MS
United States of America
Tampa, FL
United States of America
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